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Customer Success Manager

Closing Date 2022-04-29

TalentSource is an Executive Search company providing value-added talent solution to MNC and local clients. We build meaningful and rewarding relationships between top-tier executives and our valued clients, while actively catering to both parties� need for confidentiality, dignity, integrity and professionalism.

Responsibilities

  • Managing post-sales activities in the Enterprise customer lifecycle such as customer onboarding, setting and measuring of success criteria, issue resolution and escalation, identifying and generating expansion opportunities, and the management of the customer renewal.

  • Manage Enterprise accounts in APAC.

  • Deliver a world-class customer experience for all accounts.

  • Continually expand the usage of company software in enterprise accounts.

  • Identify and raise expansion opportunities with the Sales team.

  • Proactively manage customer accounts through lifecycle stages.

  • Work with the Engineering team to resolve customer issues.

  • Receive, prioritize, and deliver upon customer feature requests.

Requirements

  • Demonstrable experience and proficiency with frontend development, React and Next.js.

  • An understanding of working within a serverless environment.

  • Experience managing relationships from junior to C-suite level.

  • Knowledge of CI/CD and deployment pipelines, CDN, DNS.

  • Comfortable managing accounts with varying requirements.

  • A proven record of generating expansion through activation.

  • Comfortable working with a fully remote, globally distributed team.

  • Have experience working with Enterprise applications at global scale.

  • Good to have previously worked at a high growth SaaS company.

To apply this position, please send resume in WORD format to search@talentsourceconsulting.com


Job ID3468
IndustryComputer / Information Technology (Software)
SpecializationCustomer Service
LevelManager
Job TypePermanent
LocationAustralia
CountryAustralia
Salarynegotiable